FAQ

Is your site safe to use?
Absolutely! We prioritize the privacy of our customers. Our Privacy and Security Statement outlines how we collect and use your information. Please note, this policy may change occasionally to reflect updates.

We collect and store data about the pages you visit on our site to improve your experience. This includes your web pages viewed and your computer’s IP address. Cookies help us recognize you and remember things like the items in your cart and pages you’re interested in. For more information, contact us at info@gear-mate.com.

What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express, and PayPal.

If I order multiple items, will they ship together?
Sometimes items are processed and shipped individually to ensure they reach you as quickly as possible. Some popular items may take longer to process.

How long will my order take to arrive?
Orders are processed and shipped within 1-2 business days. Standard shipping times are 3-10 business days for U.S. orders and 7-15 business days for international.
Shipping costs:
+ USA Orders: FREE
+ International Orders: $30 USD

Will I receive tracking information for my order?
Yes, tracking information will be provided.

Why is my order cost different than my bank charge?
Prices are listed in USD, and any variation on your bank statement is due to currency conversion rates.

Can I change my order?
Unfortunately, once an order is placed and confirmed, we cannot make changes.

How can I apply a discount code to my order?
Enter the discount code during the checkout process to apply it to your order.